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Pedigree

Pedigree

www.pedigree.com
What is your customer experience with Pedigree?

Pedigree Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Pedigree reviews show a 2.3 star rating from 26 reviews, with 100% saying they would likely recommend. Rating distribution skewed unfavorable. Consumers report medium price level and value website and product diversity.

Key Takeaways for Future Customers

  • Check each bag or can for mold, worms, or unusual chunks before feeding.
  • Expect mixed product quality; customers often request a refund for contaminated items.
  • Document purchases and contact customer service for coupons or replacements.

Negative Feedback / Risk Areas

  • Recurring customer complaints about mold, worms, contamination and food causing illness.
  • Refunds, exchanges, coupons and customer service responsiveness are frequent issues.
  • Concerns about downsized bags at same price.

Positive Feedback

Many dogs like the food and availability and price are cited as pros by some reviewers.

View full overview ›

Media from reviews

Pedigree - Is this product is made for death of all puppies?
Pedigree - Very Bad QualityBlack mold and fungus growing out and on cans of pedigree cuts canned dog foodBlack mold and fungus growing out and on cans of pedigree cuts canned dog food - Image 2Black mold and fungus growing out and on cans of pedigree cuts canned dog food - Image 3Pedigree - Wrong numberPedigree - Wrong number - Image 2
View all media ›

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Show reviews that mention
dog food dog food dry dog problem bag black chunks status sample information
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Linda B Baf
map-marker Houston, Texas

Product downsize

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Pedigree has downsized the dry dog food bag from 50 lbs to 44 lbs and now 44 lbs to 40 lbs. They're charging the same price.

Shame on you, Pedigree. Look for less.

View full review
Effie Jfb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Bad dog food, bugs in and it smells really bad,smells molded, looks like it got wet, its moisture

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Do a full check on there things, before they go to the stores I'm disappointed i never had this problem before

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Kelly S Gzw

Quality of dry dog food. Not sure what the black chunks are. More than a few

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AI Highlights
  • - Bought 50 lb Pedigree dog food at Sam's Club; bag had black chunks, I was told to send photos/receipt and discard it, and I'm unsure about toxicity.

I purchased a 50 lb bag of pedigree roasted chicken and vegetable, adult dry dog food from a Sams Club. It had multiple black chunks of different sizes throughout the bag.

I was asked to provide picture that show the unknown unidentified stuff in my 3 fur babies food and upload a copy of my receipt for proof of purchase.

No problem, but I was instructed to throw it away and not feed it to them.

I am left dumbfounded and exactly where I started because I still have no answers on what my babies may have ate. Is it toxic, should they be checked by the vet?

Loss:
$28

Preferred solution: An answer to what the mystery item is. Have me send a bit of what was in the bag and have your quality find out what it was and then follow up with me to ease my concerns

User's recommendation: Inspect every bag you purchase for anything that doesn’t belong bc if you accidentally feed them you will be left wondering. No one will look into this matter ever again. Just throw away and get a replacement voucher

View full review
Jaylene Syk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bought case of Duck and bison Wet food and it had mold in it

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Felt Gross out husband went to feed him and open 2 Can I open one last night it was fine but when husband showed me I got sick Im allergic to mold

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Connie C Rcp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Short one bone

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I was shorted one treat. The bag is supposed to contain 24 bones and it had only 23 bones.

I was given a coupon to compensate me. They were very nice.

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Featured
Mindy B Jlw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worms/larva in can dog food and dry dog food has blue food bites

AI Highlights
  • - Worms/larvae were found in canned chicken liver and beef dog food.
  • - Blue chunks in 44 lb bag of beef dog food.
  • - Dogs had worms/larvae in food 4 days ago.
Pedigree - Worms/larva in can dog food and dry dog food has blue food bites
Pedigree - Worms/larva in can dog food and dry dog food has blue food bites - Image 2
Pedigree - Worms/larva in can dog food and dry dog food has blue food bites - Image 3

I opened a can of Chicken liver and beef and saw white worms or larva in the can, i opened another one and the food was not even rouching the walls of the can, also we purchsed a 44 lb bag if beef dog food and some of the chunks are blue, i noticed our little dogs *** about 4 days ago had those worms/larva in it and never thought to think thst it could have been the dog food. I have been buying pedigree for many many years and never had this problem, Never . I cannot feed my dogs this stuff buy quit a bit of dog food i have 4 large dogs and 1 small one, and I cannot afford a Vet Bill either

Loss:
$36
Cons:
  • Food quality is going bad

Preferred solution: Full refund

User's recommendation: Watch your cans of dog food I found Larva in them

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Salt Lake City, Utah

Black mold and fungus growing out and on cans of pedigree cuts canned dog food

Black mold and fungus growing out and on cans of pedigree cuts canned dog food
Black mold and fungus growing out and on cans of pedigree cuts canned dog food - Image 2
Black mold and fungus growing out and on cans of pedigree cuts canned dog food - Image 3
Contains 1 confidential file for company representatives

Elderly husband opened can of pedigree cuts dog food and was getting ready to feed our dogs when thankfully I saw the mold before he gave it to our dogs. Who knows could have happened.

User's recommendation: Open pack and check cand

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Resolved
Virginia G Qrv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Your dog food almost killed dog

AI Highlights
  • - The dog food smelled horrible when opened, causing illness.
  • - After changing the dog food, the dog is fine, and I will return one unopened bag.
Contains 1 confidential file for company representatives
Updated by user Jul 30, 2024

Company fixed the issue and I have been provided with apology. Called company

Original review Jul 15, 2024

The dog food smelled horrible when the bag was opened. I fed it to the dog.

He immediately got diarrhea and threw up for two days. After changing the dog food, he is fine. The dog isn't even two years old.

I bought two bags and need to return them. One bag is unopened.

Loss:
$34
View full review
Anonymous
map-marker Pune, Maharashtra

Is this product is made for death of all puppies?

AI Highlights
  • - From DMart; mfg date 8/11/24, exp 7/11/25.
  • - The packet was full of fungus.
  • - Our dog vomited after eating the pedigree.
Pedigree - Is this product is made for death of all puppies?

We have taken this pedigree from DMart and the packet manufacturering date was 8/11/24 and expiring date is 7/11/25

But in the packet the pedigree was full of fungus

And we have given this pedigree to our dog without knowing the pedigree was full of fungus from that my got ill and sick she was vomiting ofter eating pedigree

User's recommendation: My recommendation to the customer should not buy pedigree it's very harmful for our dogs. Please watch the video given below

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Pankaj K Tzg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong number

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AI Highlights
  • - Worms in a Pedigree packet; bought yesterday; opened to reveal infestation; date 18/03/24 or expiry 13/03/25; please replace and share Indian number.
Pedigree - Wrong number
Pedigree - Wrong number - Image 2
Pedigree - Wrong number - Image 3
Contains 1 confidential file for company representatives

Dear ,

Pedigree company Team

Also keep the Indian number of the company so that we can talk to you

Insects are coming out of the Pedigree packets Manufacturing date 18/03/24 or expiry date 13/03/25 I purchased this packet yesterday when I opened it, worms came out of it. It got infested with worms within 3 months How are the workers working in the company No one will even take the packet like this, this is my request to you Please change this packet for me

Loss:
$620

Preferred solution: Full refund

User's recommendation: I have worms in my pedigree packet

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Ramavatar S Gru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My free sample order status not showing

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I submitted an order for a free sample but until now, I have not received any information about it. Please reach me at this number: 978320****.

Preferred solution: Deliver product or service ordered

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Robert M Zbz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very Bad Quality

AI Highlights
  • - Live worms found in the packet when opened.
  • - The quality is described as unhygienic and unsafe for the pet.
Pedigree - Very Bad Quality
Contains 2 confidential files for company representatives

It came to my surprise to See worms / live worms flying inside the packet as soon as I opened it. So pathetic.

Such a reputed company with this pathetic quality.

We don't know how much damage we already did to our pet by feeding this bad quality food.

Earlier we only had one name in Mind when it used to Come for pet foods. But now after this experience I am thinking Why??

Sorry to say this but this was pathetic and very unhygienic and unsafe for our pet.

User's recommendation: NEVER Recommend

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Justin B Dld

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Killeen, Texas

Dog food recall

My dogs have been eating Pedigree for years and now, all of a sudden, they have come down with a sickness from the dog food. They have extreme diarrhea and an upset stomach from the food.

Loss:
$75
Pros:
  • Great pricing
Cons:
  • Poor dog food

Preferred solution: Full refund

View full review
Julian S Ceg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It’s ok.

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AI Highlights
  • - Large Walmart puppy food bag bought for around $31.
  • - Didn't notice a rip until most was fed and now asks for a coupon for a free bag.
  • - Puppies got sick and pooped blood.

I bought a bag of this from Walmart a big bag that was 31 something for the puppy kind and I didn't notice a rip in the bag till I fed it almost all to my puppies and they started getting sick and was pooping blood up from this I want a coupon to get a free bag that me and my puppies deserve for being sick from this.

Loss:
$37

Preferred solution: A coupon to get a free bag back

User's recommendation: Check the bags b4 buying them

View full review
Lola S Dwk

Bad dog food

We started giving our beagle pedigree canned dog food he got sick vomiting ended up with 600.00 vet bill I tried to call end up with someone trying to sell med alert please call

Loss:
$620
Pros:
  • Non
Cons:
  • Bad dog foof

Preferred solution: Help with my vet bill let alone I had drive 1 hours away

View full review
Anonymous
map-marker Madison, Mississippi

Dentastix commercial

AI Highlights
  • - The ad shows a dog cleaning a baby's face and is unsanitary.
  • - The reviewer asks for the ad to be discontinued; signed E Coleman.

Your commercial with the dog cleaning up the baby's face is so unsanitary and BEYOND DISGUSTING!

I become very upset whenever this particular ad airs on TV.

Please consider discontinuing it!!!

Sincerely

E Coleman

View full review

About

Related Companies

Mars, Banfield Pet Hospital, VCA Animal Hospitals, Bluepearl Veterinary Partners, Wrigley

Summary

Pedigree Petfoods Ltd specializes in animal food manufacturing. It is a subsidiary of Mars, Inc. The company was founded in 1956 as Petfoods Ltd. It was renamed to Pedigree Petfoods Ltd in 1972. The company headquarters is based in Melton Mowbray, United Kingdom. Pedigree Petfoods manufactures Pedigree (dog food), kitekat (cat food), Whiskas (cat food), and Pal (dog food). There are dry, wet, and treats products. To choose a correct breed for a pet the company provides Select a Dog tool. Pedigree Petfoods Ltd has factories in Leeds, Birstall, and Melton Mowbray (UK). There is also an office in McLean, Virginia, USA with more than 20 manufacturing facilities across the United States.

Pedigree reviews and complaints

Pedigree is ranked 89 out of 1315 in Pet Stores category

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